Frequently Asked Questions
Where do you ship to?
At the moment I only offer shipping throughout Belgium in my webshop (due the coronavirus it is harder to receive reliable information from my postal services). If you do live in another country and would like to order cards/prints: send me a message so we can see what is possible. We will figure something out.
How much does shipping cost?
See previous fact. Send me an e-mail and tell me where you are from so I can ask my postal service. Don't forget to mention if you like to track your order or not (tracking is slightly more expensive then non-tracking).
How quickly do you ship after I’ve ordered?
Orders are shipped within 5 business days after I received your payment. Which means I usually ship orders once a week, usually end of the week.
How long does it take for a package to arrive to my country?
To be perfectly honest: I don't know. That really varies. Generally within Europe and to the US it will take up to 5 weeks.
How do I track my order?
Orders are shipped without tracking. If you do want to track your order, tell me in your e-mail so I can check what the costs are for this delivery method. When you've requested tracked shipping you'll get an e-mail with all the information you need to locate your order. If you don't upgrade your shipping, your order will not be traceable.
Do I have to pay customs an additional fee to get the item released to me?
Sometimes you do. It depends on the laws in your country which, unfortunately, I can’t influence.
What payment methods do you accept?
Right now you can pay through an old fashioned bank transfer. In the future there will be other payment methods as well.